How can we help you?
Visit our FAQ section for quick solutions to common inquiries.
If you need further assistance,our support team is ready to assist you!
What happens if I'm an existing user?
We’ve enhanced our app with exciting new features to make your experience even better! To enjoy all these improvements, we invite our existing users to create a new account on our updated platform.
To register, please visit https://portal.skillsture.com/sign-up
How Do I Sign Up for Skillsture?
Signing up for Skillsture is a simple process that gives you access to a range of learning and skill development opportunities. Here’s how you can get started:
To register, please visit https://portal.skillsture.com/sign-up
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How to Access Learning Materials?
- Navigate to your Dashboard.
- Locate the Microskills section.
- Select the materials you wish to start with and begin your learning.
This will give you direct access to the resources needed to enhance your skills.
How does the library recommend videos?
The videos displayed in your library are curated based on the Skillstree you select when setting up your skillsture account. This ensures that the content aligns with your goals and interests.
How can I access my assessment report?
The assessment report is accessible exclusively to paid members through their profile account.
Can I change my Skillstree?
No, once you select a Skillstree, it cannot be changed. Make sure to choose carefully!
How do I earn badges?
You earn a badge by:
- Completing the full watch of every Microskills learning video
How can I delete my Skillsture account?
To delete your Skillsture account, you must use the app. Account deletion is only available through the app.
How Do I Select a Skillstree?
To select the right SkillTree for you, follow these simple steps:
Help Us Get to Know You Better! Begin by taking a quick survey to share your needs and preferences. This will help us tailor your learning experience.
Phase 1: Personal Interest.
Let us know what you’re passionate about, so we can match you with the most relevant pathways.
Phase 2: Your Job & Career.
Share your current job and career goals to guide us in suggesting the right skills for your professional growth.
Phase 3: Education & Career Goals.
Define your long-term educational and career objectives to ensure your SkillTree aligns with your aspirations.
Phase 4: Learning Preferences.
Tell us how you learn best so we can customize your learning journey.
 After completing the survey, remember to review your Skillstree. Click on the ‘Overview’ tab to explore the career learning pathway that suits you best. Once you’re ready, select your Skills
Passport and start learning
How much does the subscription cost?
The subscription fee is RM99 per year, billed annually.
How Do I Purchase a Membership?
Create an Account:
Start by creating a Skillsture account at https://portal.skillsture.com/sign-up to access membership features.
Payment Methods:
Skillsture offers multiple payment options for flexibility:
- Credit/Debit Cards
- Online Banking
- QR and E-wallet
- Fiuu Cash Payment
What Does a Membership Include?
- Unlimited Access: Explore a vast library of skills and learning materials.
- Stay Updated: Receive the latest learning opportunities to enhance your growth.
- Flexible Subscription: Start your subscription anytime and cancel before your next billing cycle.
How do I request a refund?
All purchases are final and non-refundable. By making a purchase, you acknowledge and agree that no refunds will be issued.
How can I reset my account password?
To reset your password, please follow these instructions:
- Log into your account and go to your profile.
In the “Overview” tab, locate the “Account Security” section. - Click on the option to reset your password.
- Follow the prompts to set a new, permanent password for your account, which you can use to log in moving forward.
How do I change my email address?
To update your email address on Skillsture, follow these steps:
- Log in to your account and navigate to your profile.
- Click on the “Overview” tab to view your account settings.
In the “Account Security” section, you will see the option to “Edit Email.” Click on this option. - Enter your new email address in the provided field.
How can I update my phone number?
To update your phone number, follow these steps:
- Go to your profile.
- Under the “Overview“ tab, locate the “Account Security“ section.
- Click the “Edit Phone Number“ button.
- Enter your new phone number.
Once you’ve entered your new number, we will send a verification code to confirm the update.
What are the technical requirements to access Skillsture videos?
To access Skillsture videos, ensure you have:
- A stable internet connection (recommended speed: 5 Mbps or higher).
- A supported web browser (e.g., Google Chrome, Firefox, Safari, or Microsoft Edge).
- A device such as a desktop, laptop, tablet, or smartphone.
Can I download the videos for offline viewing?
What should I do if a video isn’t loading or playing properly?
If you experience issues with video playback:
- Refresh the page.
- Check your internet connection.
- Clear your browser cache and cookies.
- Try a different browser or device.
If the problem persists, contact Skillsture support for assistance:
Email: info@skillsture.com
Phone: (+603) 2287 1829
Is there an app for accessing Skillsture on mobile devices?
Yes, you can download the Skillsture app on Google Play for Android devices and the Apple App Store for iOS devices. The app allows you to access your Skillstree, watch videos, and track progress conveniently on your mobile device.
How do I report a bug or technical issue?
If you encounter a bug or technical issue, please report it to our support team via email at info@skillsture.com with a detailed description of the problem.